Here is the dude who got his guitar damaged by United airlines.
And he complained to the customer service.
And he got nothing by that.
And he wrote a song about this.
And he got several million views on Youtube.
And he feels righteous about it.
And I think he is totally nuts.
The assumption is that United is guilty of breaking the guitar, and it did not compensate the customer for it. And people are used to think that "customer is always right".
Well there is a reason for the proverb. But one should not take it absolutely. Because some customers are un-reasonable or even insane. What if somebody comes to a car dealer and demands a car for a dollar? What if somebody demands a first class cabin for the price of economy? What if somebody puts an expensive guitar in the luggage and demands a super-careful treatment?
Everybody and his brother knows that the airlines throw the luggage around. They even worn you. about it. If your piece is expensive and fragile, carry it on yourself. Or at least insure it. But no, the dude is going to relinquish any responsibility for his own instrument, and then demand a compensation from the bad-bad-bad airline. A typical modern dude. No responsibility.
Of course, he is a modern dude, so he's going to write a song about it. And put it on Youtube, and millions of people are going to see it. I don't really know why. Maybe because he's got back to the evil airline (which is just doing it's business). Or maybe because millions more people don't like to take responsibility for their own shit.
In any event, there were millions of viewers. And this reminds me of something else. When the recorded sound was invented, somebody said that oh well, now there will be a lot of bad music recorded. The development of the internet is similar. Overall it's gotta be positive. But, like a true democracy tool, it has plenty of quite ugly revelations. When, for example, an immature simpleton singing country songs can easily damage reputation of a legitimate business and feel good about it.